SIKIRAPAY GENERAL CONDITIONS OF PAYMENT SERVICES 

SikiraPay AB,  registered address Sibyllegatan 13, 114 42 Stockholm, Sweden hereby certifies and adopts the terms & conditions contained in this document.

General Terms and Conditions
SikiraPay AB

• 1 – General

1. Applicability of General Terms and Conditions: These General Terms and Conditions apply to all legal relationships between SikiraPay AB, located in Stockholm, Sweden (hereinafter referred to as “SikiraPay”), and its customers concerning the brokerage of accounts through the website www.sikirapay.eu(hereinafter referred to as the “Website”) and the SikiraPay application (hereinafter referred to as the “App”). For the sake of clarity and readability, the term “customer” is used to refer to all individuals, regardless of gender, as well as to entities such as companies.
2. Any customer regulations that deviate from these Terms shall not be applicable unless explicitly confirmed in writing by SikiraPay. Individual agreements between SikiraPay and the Customer shall take precedence over these Terms. 
3. The business relationships between SikiraPay and the Customer shall be governed by and construed in accordance with the laws of Sweden.
4. The Customer has the right to retrieve, save, and print these General Terms and Conditions. Following the conclusion of the contract, SikiraPay will retain the text of the contract; however, it will not be made accessible to the Customer.
5. The language of the contract and communication shall be English.
6. The place of jurisdiction shall be Stockholm if the Customer is a merchant, a legal entity under public law, or a special fund under public law. This provision also applies if the Customer does not have a general place of jurisdiction in Sweden or if the Customer’s domicile or habitual residence is unknown at the time of the action is filed.
7. Customers who are consumers have the option to use alternative dispute resolution. The following link from the European Commission (commonly referred to as the ODR platform) provides information about online dispute resolution and serves as a central point of contact for the out-of-court settlement of disputes arising from online purchase and service contracts: http://ec.europa.eu/consumers/odr.
8. Information Obligation Pursuant to the Consumers’ Dispute Settlement Act (§ 36 VSBG): SikiraPay is neither willing nor obligated to participate in alternative dispute resolution proceedings before a consumer arbitration board.

• 2 – SikiraPay Services Overview

SikiraPay offers a comprehensive range of financial services designed to meet the diverse needs of our customers. These services include, but are not limited to:

• Payment Solutions: Efficient account management services, including deposits, withdrawals, and electronic transfers.
• Payment Processing: Seamless integration of payment solutions for both customers and merchants, enabling secure transactions.
• Card Services: Provision of debit and credit card services for convenient and secure access to funds.
• Investment Services: Opportunities for customers to engage in investments with guided resources and tools.
• Customer Support: Dedicated support services to assist with inquiries, account management, and technical assistance.

1. Payment and Card Services Disclosure: The payments and card services offered to customers by SikiraPay are provided through Intergiro Intl AB (publ), a corporation duly registered in Sweden under company number 556965-3537, with its registered office located at Box 3093, 103 61, Stockholm, Sweden (hereinafter referred to as “Intergiro”). Intergiro is a licensed electronic money institution, regulated by the Swedish Financial Supervisory Authority (Finansinspektionen) in accordance with the Swedish Electronic Money Act (2011:755). Intergiro operates under the license number 48003.
2. Right to Restrict Access: SikiraPay reserves the right to restrict access to its services at any time, as deemed necessary for the protection of the security of the website and mobile application, the safeguarding of stored data, or the maintenance of operational integrity.
3. App Download and Account Eligibility: Downloading the SikiraPay application from the App Store and Google Play is free of charge. Both natural and legal persons are entitled to utilize the app and open an account with SikiraPay. Private individual at least 18 yers old and living within European economic area.
4. Right to Change BaaS Providers: SikiraPay reserves the right to change its providers of Banking as a Service (BaaS) at its discretion. This may include changes to the International Bank Account Number (IBAN), SWIFT/BIC codes, as well as adjustments to pricing or functionality for end customers. SikiraPay may automatically transition all current users to the new BaaS provider. In the event of such a change, SikiraPay is obligated to notify all users at least 60 days prior to the implementation of the change. If a user disagrees with the change, they must terminate their cooperation with SikiraPay prior to the expiration of the two (2) months notice period in order to avoid being transferred to the new BaaS provider. Should a user fail to terminate cooperation within the two (2) months notice period, they will be deemed to have accepted continued cooperation with the new BaaS provider.

• 3 – Account Opening at SikiraPay

• We Sikirapay AB are cooperating with Intergiro Intl. AB(publ) to offer you a personal account IBAN and a VISA card and insure that your money is kept in a safe manner. When opening  account with us you also become a customer of Intergiro Intl. AB (publ). Before applying for an account please read the documents below:

  Intergiro’s Payment Services General Terms

  https://www.intergiro.com/business-terms

  Intergiro Privacy Policy

  https://www.intergiro.com/business-privacy-policy

Please note that opening an account with SikiraPay incurs a fee, which the user must accept. Users are required to provide the requested information, including their email address and a password. During the registration process, users can correct any entries directly in the corresponding input fields using standard keyboard, mouse, and touchscreen functions until the registration is complete.

After the initial registration, the customer receives an e-mail from SikiraPay with a code to confirm the registration. A confirmation field opens in the app, in which the customer has to enter the confirmation code to complete the registration. After a successful registration by the customer, a separate contract for the use of the app (hereinafter “usage ¬contract”) is concluded between SikiraPay and the respective customer.

1. Contract for Payments and Card Services: The contract for payment and card services is entered into between the customer and Intergiro, and is governed by Intergiro’s terms and conditions, as well as relevant statutory provisions. The applicable documents include:
   1. Intergiro’s General Terms and Conditions for Banking as a Service, available at: Intergiro Banking as a Service Terms and Conditions
   2. Intergiro’s General Terms and Conditions for Merchants, accessible at: Intergiro Merchant Terms and Conditions
   3. Intergiro’s General Terms and Conditions for Acquiring Merchant Cards, found at: Intergiro Card Acquiring Terms and Conditions
   4. Intergiro PSP Terms and Conditions: https://www.intergiro.com/psp-terms-and-conditions .
2. Delivery of Debit Card: The deadline for the delivery of the debit card is 7 working days from the date of account opening. The debit card will be sent directly to the customer’s registered address.
3. Responsibility for Account Opening: SikiraPay hereby explicitly states that Intergiro is solely responsible for the account opening process. SikiraPay is not a party to the contract between Intergiro and the customer, nor is it involved in payment processing. SikiraPay’s role is limited to providing the technical infrastructure necessary to facilitate the account opening.

• 4 – Duration of contract and termination of account (Private Package)

1. Exclusive Applicability of Contractual Conditions: Throughout the duration of the contract and until the account is terminated by either the customer or Intergiro, the contractual conditions established by Intergiro shall apply exclusively.

• 5 – Prices, sales tax, payment

1. Fee Structure for Account Opening and Maintenance: The fees associated with the account opening and the ongoing provision of account services, as well as the terms of payment, are based exclusively on the agreements between the customer and SikiraPay.
2. Pricing of Services: The prices stated by SikiraPay in the application, on the website, or within the Investment and Affiliate Partner Agreement pertain exclusively to the services provided by SikiraPay. All prices are final and, unless otherwise indicated, include the applicable statutory value-added tax. Our prices will always be available in the app/web portal . The Sikirapay reserves right to adjust prices with 30 days notice.

Indemnification and Hold Harmless Obligation: Each customer is obligated to indemnify and hold SikiraPay harmless, at their own expense, for any claims, lawsuits, or actions brought by third parties against SikiraPay, its legal representatives, or vicarious agents. This obligation includes all associated liabilities, damages, settlements, penalties, fines, costs, or expenses (including, but not limited to, reasonable legal and negotiation fees) incurred by SikiraPay or its representatives as a result of or in connection with any breach by the customer of these General Terms and Conditions, or any applicable laws, regulations, or requirements related to the use of the application. In the event of such claims, SikiraPay will promptly notify the customer in writing. The customer is required to cooperate and participate in the defense against all claims to the fullest extent possible.

• 10 Suspension and Termination:

1. SikiraPay reserves the right to take the following actions if there are concrete indications that a customer is violating legal regulations, infringing upon the rights of third parties, or breaching these contractual conditions, or if SikiraPay has another legitimate interest—particularly in the protection of other customers:
   • Issuance of a reprimand to the customer;
   • Temporary, partial, or permanent suspension of the customer’s access to services.

SikiraPay also reserves the right to permanently exclude a customer from actively using the app or the website (final ban) under the following circumstances:

1. The customer has provided false or incorrect contact information, particularly an incorrect or invalid email address; 
2. The customer causes significant harm to other customers or to SikiraPay; 
3. There exists any other valid reason justifying such exclusion.
4. If a customer has been temporarily or permanently blocked, he is no longer permitted to use the app, not even with other accesses, or to make another request.
5. SikiraPay has the right to terminate the agreement with 2 months notice.

• 11 – System Integrity and Website Disruption:

1. Customers are prohibited from using any mechanisms, software, or scripts in connection with the use of the app that may disrupt its functionality.
2. Customers shall not engage in any activities that could cause an unreasonable or excessive load on the app’s infrastructure.
3. Customers are not permitted to block, overwrite, or modify any content generated by SikiraPay, nor shall they interfere with the app in any other manner.

• 12 – Liability of SikiraPay

1. Liability: In addition to liability for material defects or defects of title, SikiraPay shall be liable without limitation in cases where the cause of damage is based on intentional misconduct or gross negligence. SikiraPay shall also be liable for the slight negligent breach of essential obligations (those obligations whose breach jeopardizes the purpose of the contract) and for the breach of cardinal obligations (obligations that are essential for the proper execution of the contract and on which the customer regularly relies), but only to the extent of foreseeable and typically contractual damages. SikiraPay shall not be liable for slight negligent breaches of other obligations.
2. Exclusion of Liability Limitations: The limitations of liability outlined in the preceding paragraph do not apply in cases of injury to life, body, or health.
3. Application of Liability Limitations: If SikiraPay’s liability is excluded or limited, such exclusion or limitation shall also apply to the personal liability of its employees, representatives, and vicarious agents.

4. Customer support

   09.00 – 17.00 Monday through Friday

   Closed on Swedish holidays.

   support@sikirapay.eu

• 13 – Data protection

1. Data Collection and Processing: The collection, processing, and use of customers’ personal data by SikiraPay shall occur in compliance with applicable data protection regulations and in accordance with our Data Protection Declaration/Privacy Statement.

Status: December 2024