Sikirapay Individual Account
Sikirapay Individual accounts are currently available for private individuals within the EU and EEA.
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland,
France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania,
Luxembourg, Malta, Monaco, Netherland, Norway, Poland, Portugal, Romania, Slovakia,
Slovenia, Spain, Sweden, Switzerland, UK – Great Britain.
We will add your application to our priority waiting list and will notify you as soon as our services become available in your country.
To verify your identity, please provide one of the following forms of identification:
- National ID card
- Driver’s license
- Passport
To confirm your address, you must submit one of the following documents, dated within the last 90 days, clearly displaying your name and address:
- Utility bill (e.g., electricity, telephone, or subscription bill)
- Bank statement
- Tax authority letter
- Lease or rental agreement
You can find the list of required documentation on our website:
Required documents for Individuals
To open a bank account anywhere in the world, you must fill out the account opening application. Your application must be registered in the bank system before it starts processing. While many banks typically charge a fee for this process, our team handles the registration at no cost to you.
However, we do need to pass on the fees invoiced by our partners for essential checks such as KYC (Know Your Customer), AML (Anti-Money Laundering), PEP (Politically Exposed Persons), and ATL. Therefore, we charge a one-time fee of €15 to cover these necessary services.
The individual account costs 5,5€ per month.
Sending a payment from your SikiraPay account is straightforward. This guide will walk you through the steps to initiate an outgoing bank transfer and explain the types of transfers you can make.
Steps to Send an Outgoing Bank Transfer
- Access Your Account:
- Log In: Begin by logging into your SikiraPay Customer Portal.
- Navigate: Go to the ‘Account’ or ‘Payments’ tab located within the portal.
- Initiate Transfer:
- Send Payment: Click the ‘Send’ button to start the process.
- Specify Details: Enter the beneficiary’s details and the amount you wish to transfer. During this step, you will also select the type of transfer. Select Localpayment.
- If the person or company you are going to make a payment to is not on your “Beneficiary list”, click “New beneficiary” and fill out the form for the new beneficiary. Click “Continue”.
To complete an account application, you need to enter a Referral Code. The referral Code tells us that you have been invited by a person who already has an account with us.
If you have not been invited and do not have a Referral code, contact us at support@sikirapay.eu to get a code.
Our goal is to have your account up and running within 48 hours and latest, within five (5) business days. This time frame presupposes that all requested documents are in order.
I have been late with my payments in the past and have been marked as a bad payer. However, my financial situation has improved, and I would like to know if I can open an individual account with your company despite my current bad credit status.
Yes, we offer individual accounts to individuals with payment notes. Your past does not define you. As long as you keep up with your monthly fee payments, your account will remain active with us.
Your master account is opened in EUR and has a unique IBAN and BIC code specifically designated for SEPA payments.
**Payments Outside the SEPA Community:**
To make international payments outside the SEPA community, you will need a SWIFT account. We can assist you with this type of transaction. Please contact us at support@sikirapay.eu.
Yes. Any Personal or Business Client of Sikirapay is granted free access to our online banking services provided using the App and Web version.
Yes, You can easily access your Sikirapay account via your smartphone at www.sikirapay.eu or by downloading our mobile banking app (Sikirapay for iOS and Android). You can download the app here: “Coming soon”.
You can easily access your Sikirapay account through the Web Client Office or directly from your smartphone by downloading the Sikirapay app (available for both iOS and Android).
- Visit www.sikirapay.eu
- Click on LOG IN
- Select Internet Banking – Individual Account
You can see your account details, including the IBAN by following the written steps:
→Go to. www.sikirapay.eu
→LOG IN
→choose Online banking
→Go to the Accounts tab on the left side of your screen
→ Click on the Account that you need the information for. → Click on “Account details”
→ You IBAN and BIC are shown under the account number.
To receive funds in your Sikirapay account, you need to provide your complete account details to the payer. Here’s how to find them in your Sikirapay Client Office:
- Visit www.sikirapay.eu.
- Log in to your account.
- Select “Internet Banking,” then choose “Individual Account.”
- Navigate to the “Accounts” tab on the left side of your screen.
- Click on “Account Details.”
Once you have these details, simply send them to the payer (the person or company sending you money).
This is just an example of how your account information appears.
Your current account is in euros (EUR). We currently do not offer multiple currency accounts. We are actively working on this feature and will soon provide currency accounts for private individuals.
Please note that any payments made in EUR will be converted to the local currency using the exchange rates provided by the local bank.
It is not possible to reactivate a closed account. If you would like to use our services again, please submit a new application by filling out the Individual account application form.
To receive funds in your Sikirapay account, you need to provide your complete account details to the payer. Here’s how to find them in your Sikirapay Client Office:
- Visit www.sikirapay.eu.
- Log in to your account by choosing “Online banking”
- Navigate to the “Accounts” tab on the left side of your screen.
- Click on “Account Details.”
Once you have these details, simply send them to the payer (the person or company sending you money).
This is just an example of how your account information appears
Unfortunately, this option is unavailable at the moment.
In order to change your contact details or personal / business data, please contact our Customer Support team at support@sikirapay.eu
LOG IN to your account.
Click on the account number.
Click on Download Full statement
A complaint can be submitted via three channels:
- Registered mail sent to our office address at Sikirapay 13, 11442 Stockholm, Sweden.
2. E-mail complaint@sikirapay.eu;
3. Online form https://sikirapay.eu/customer-complaint-form/.
We welcome any constructive critical feedback from our customers and kindly ask you to provide a detailed explanation of the issue/s you are experiencing. This will help us take appropriate action immediately.
In order to reset your password go to log in and click on “I forgot my password”. We will mail to you a link to reset your password.
To change your contact details, please contact our Customer Support team at support@sikirapay.eu.
At Sikirapay, we strive for an improved user experience while maintaining high-security standards.
For that purpose, we have implemented two-factor authentication for your Sikirapay account. This adds another layer of security that protects your account from unauthorized access and your money at all times.
With 2FA, you will be asked to enter your password, and a unique password (OTP) will be sent to your Google authenticator each time you sign in to your Sikirapay account and make an outgoing transfer.
The security of your account is Sikirapay’s top priority. That’s why we have provided a two-step verification process that offers an additional layer of protection to keep your money and personal information safe.
How It Works
- The system will request you to enter your usual password.
- You will then open your Google Authenticator application installed on your phone to receive a one-time code (OTP)
- Once you receive the OTP, you will need to enter it and click “Sign in” to log into your account.
The payment execution process will also be slightly different:
Once you enable OTP two-factor authentication, you will no longer need a transaction verification code. By enabling OTP 2FA, you will be able to send payments using Google Authenticator one time code (OTP), which will be sent to your mobile device.
You have to be at least 18 years old.
Of course, you can pay your bills directly from your account, as long as the recipients have provided their IBAN, BIC, or SWIFT account number. It’s a convenient feature that saves you time and hassle, and helps you keep track of your expenses.
Your account is an international bank account (IBAN), which means you can receive not only your salary but also any money transfer to your account within EU and EEA. This is a convenient feature that allows you to easily manage your finances. Enjoy the benefits of having an IBAN account!
When transferring money between your accounts with Sikirapay, you won’t be charged any fees. However, if you decide to transfer money to another bank, to pay an invoice etc. you shall pay a flat rate fee of 0,15€ per transaction.
There is no limit on the amount that can be received in the account. However, all account transfers and card transactions will be subject to routine compliance checks. In certain situations, access to the account may be restricted during investigations.
Currently, you are allowed to have only one IBAN.
Using your IBAN you can make transfers to individuals and businesses bank accounts within Europe (SEPA countries).
All payments are processed as per our cut-off times, depending on the type of payment, destination, currency and recipient bank.
For a payout in euro using the SEPA network, we receive your payment order immediately upon your submission of the payment order if you submitted it at the latest 14.30 CET on a banking day and we will execute it on the same banking day. If you submitted the payment order after 14.30 CET, we will receive it and will execute it on the following banking day. The recipient will generally receive the payout the next banking day, however it may take longer depending on the recipient’s bank.
To open an account, you must be able to identify yourself by answering the questions in our onboarding form. The documents requested in this form are necessary to verify the information provided. Please contact us to begin the onboarding process.
Within the SEPA system, all transactions require the sender’s and beneficiary’s IBAN, or International Bank Account Number, which is a unique code that serves as an address from and to which the payment is sent. IBAN contains the bank identifier, the country code, and the account number in the bank itself, which makes it sufficient to execute most payments, especially Credit Transfers.
IBAN
An IBAN contains the bank chain number or code, a two-digit country code, a checksum to ensure its integrity, and the account number in the financial institution itself. A regular IBAN looks like this:
DE89 3704 0044 0532 0130 00
Here, DE — is the code for Germany, 89 is the control number, calculated using all other digits, 3704 0044 is the code of the bank, as well as of the bank office the account was opened at, and 0532 0130 00 is the account number. Such a precise coding system minimizes the possibility of errors and ensures that every transaction reaches its recipient.
It is worth mentioning, that in different countries IBANs may contain extra letters together with digits; however, the length and overall appearance is generally identical.
Business Identifier Code, or BIC, is a unique short code that serves for the identification of banks, their branches, credit unions, and other money institutions. For SEPA CT within the Eurozone, these are usually not needed, but sometimes a bank may require this information to issue Direct Debit payments.
BIC
A BIC contains four digits that stand for the bank code, a two-digit country code, and two to five digits (letters or numbers) that indicate the exact bank office. Here’s an example:
UAPLLT21XXX
Here, UAPL is the designated code for Sikirapay, LT is the country code of Lithuania, and 21XXX is the company’s designation for the central office in Vilnius.
SWIFT
SWIFT is another cross-border wire transfer network, which is accessible from pretty much anywhere. Currently, over 10,000 banking institutions in 210 states are connected to SWIFT. Its rules are practically identical to those of SEPA; however, SWIFT transactions are executed in pretty much any currency. Businesses located in Europe use SWIFT for their financial operations, but there are several key differences that make SEPA much more convenient for Euro payments.
SWIFT is not free. Any bank is allowed to set and charge commissions, for both incoming and outgoing transactions. Not all financial institutions are connected to SWIFT without third parties, but instead use correspondent banks that act on their behalf, following mutual agreements. Thus, one simple transaction may sometimes be subject to fees from a couple of different institutions!
Another difference is transaction speed. While SEPA instant credit transfers only need ten seconds to be executed, some SWIFT transactions may take up to a few working days.
SWIFT supports any currency, and this is both an advantage and a drawback. Let’s say, the recipient and sender operate in two different currencies. In this case, the funds will be converted automatically using exchange rates that are not beneficial to the parties, along with institutional commissions.
SWIFT is a fundamental worldwide payment instrument that is, however, slowly giving up to SEPA transfers, as more and more businesses outside of Europe are opening Euro current accounts to operate within the system.
It is worth mentioning that since these two methods are different, SWIFT transfer cannot be received on a SEPA account, and vice versa.
The SEPA countries include 27 EU member states: Austria, Belgium, Bulgaria, Croatia, Cyprus, The Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Nederlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
and the
United Kingdom, Iceland, Norway, Liechtenstein, Monaco, Switzerland.
PAY ATTENTION TO THE FOLLOWING:
PAYMENTS TO COUNTRIES THAT ARE NOT MEMBERS OF SEPA (Single Euro Payments Area) CANNOT BE CARRIED OUT via IBAN.
PAYMENTS TO THESE COUNTRIES CAN STILL BE MADE via SWIFT.
Payments to countries that are not members of SEPA cannot be processed via IBAN. However, you can make payments to these countries using SWIFT. SikiraPay is here to assist you with these transactions. Go to www.sikirapay.eu, Financial products; SWIFT payments.
To pay a bill, an invoice etc. costs 0,15€. That is a flat rate and does not depend on the sum you pay.
Example
How flatrate works:
- Suppose You want to pay a bil of 10€. You will be charged transaction fee of 0,15€.
2. You want to pay a bill of 1000€. You will be charged transaction fee of 0,15€.
To transfer money to another bank costs flat rate of 0,15€. Not dependent of the sum you transfer.
Transferring money between Sikirapay accounts is free of charge.
Your VISA card is a debit card directly connected to your account. So you do not have to transfer money to your card in order to use the card. Of course you have to have enough with funds on your account.
Your account is set in EUR.
Importance of Documentation
Ensuring the transparency and security of our customer interactions is a top priority. Required documents such as identification and proof of address play a crucial role in confirming our clients’ identities and maintaining the integrity of our financial services.
Reasons for Document Requirements
- Identity Verification: Proper identification helps verify that customers are who they claim to be, reducing the risk of fraud.
- Regulatory Compliance: As a financial institution, Intergiro is obligated to adhere to strict regulatory standards.These include Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, which mandate collecting and verifying customer information.
- Operational Security: By verifying the identities and addresses of our customers, we ensure that our operations remain secure and that we only transact with legitimate entities.
- Risk Management: These documents help assess and manage financial transaction risks, protecting the customers and the institution from potential financial crimes.
Document Types Required
- Identification Documents: Typically, this includes a government-issued passport or national ID card containing a photo to confirm the account holder’s identity.
- Proof of Address: Documents such as recent utility bills or bank statements that verify the customer’s current residential address.
Conclusion
The collection of these documents is not only a regulatory requirement but also a critical security measure. It ensures that all financial transactions are transparent and secure, protecting the interests of the customers and the institution.
Intergiro is an e-money institution, not a bank. We do not lend customers money, so we are not eligible to participate in deposit protection schemes. Instead, under the Electronic Money Regulations 2011 (FRN 900010), we are required to protect our clients’ money by safeguarding all deposits in an account held with another financial institution. That means that, in the unlikely event that we become insolvent, client money will be unaffected and will be refunded to clients in full.
As an electronic money institution providing online payment services, we cannot lend your money to third parties.
Safeguarding practices protect your money. We are required by law to protect our clients’ money by safeguarding it with a partner bank segregated from Intergiro’s own funds. When you receive or transfer funds, we credit the equivalent e-money value into your account and simultaneously place the received funds into ring-fenced accounts (separate from our own money) held with established global banks.
Yes – your money is safe with us. Intergiro is an Electronic Money Institution, regulated in Sweden by Finansinspektionen (The Swedish Financial Supervisory Authority) under the Swedish Electronic Money Act (2011:755), License Reference: 48003, for issuing electronic money. We are required by law to protect clients’ money by safeguarding it with a bank segregated from Intergiro’s own funds. That means, in the unlikely event that Intergiro becomes insolvent, client money will be unaffected and will be refunded to clients.
We are not a bank but a Swedish fintech company licensed and registered as an electronic money institution with the Swedish Financial Supervisory Authority (Finansinspektionen).
We are a place where you can store and use your electronic money. Electronic money is money in digital form, which can be used to make payments electronically or with payment methods such as a physical or virtual card. Since we are an electronic money institution, not a bank, we do not lend your money to others. Under the terms of our e-money license, we are not permitted to pay you interest, and deposit guarantee schemes do not cover the money in your account.
Once you submit your application, several processes regarding your application will be initiated.
Please note that we are required to pay our service providers an advance fee of €15 for each application that has been started. Therefore, you are responsible for covering this fee.
If you decide to cancel your application after beginning the process, you can do so by sending us an email requesting the cancellation.
Please be aware that the €15 fee is non-refundable.
When you begin your account application, you will receive an invoice for €15 to cover the costs of KYC (Know Your Customer), AML (Anti-Money Laundering), PEP (Politically Exposed Person), and ATL (Anti-Terrorism Law) checks. This fee must be paid immediately in order for us to process your application. Please note that this is a one-time fee.
Once you submit your application, several processes regarding your application will be initiated.
Please note that we are required to pay our service providers an advance fee of €15 for each application that has been started. Therefore, you are responsible for covering this fee.
If you decide to cancel your application after beginning the process, you can do so by sending us an email requesting the cancellation.
Please be aware that the €15 fee is non-refundable.
There is no limit on the amount that can be kept in the account.
There is no limit on the amount that can be received in the account. However, all account transfers and card transactions will be subject to routine compliance checks. In certain situations, access to the account may be restricted during investigations.
To make international payments outside SEPA countries, you will need to use a payment method called SWIFT. We can assist you in executing this type of payment using Sikirapay’s infrastructure. Please visit www.sikirapay.eu
Financial products
SWIFT
You can send any amount you want—there are no limits.
You are not 100% satisfied?
Contact our support team via phone, email or live chat.